dewanaga4d Platform Privacy Notice
This page describes what we collect when you use dewanaga4d and how we keep that data protected. We collect personal information only to operate our gaming and sportsbook platform, verify your identity through Know Your Customer (KYC) checks, process payments via DANA, e-wallet, mobile banking, or bank virtual accounts, and respond to your support inquiries. We do not sell your data to advertisers or marketing partners.
When you create an account on dewanaga4d, download our Android app, or access our platform on iOS via browser, we collect your email, mobile number, identity documents (during KYC), and betting history. We store this information on secure servers and restrict access to our compliance, support, and technical teams. Your data is encrypted in transit and at rest.
This policy explains what information we collect, how long we keep it, your rights to access or delete your data, and how to contact us if you have privacy concerns. We comply with applicable data protection laws in the jurisdictions where we operate.
What Data We Collect on dewanaga4d
We collect information you provide directly and information generated by your use of dewanaga4d. When you register, we collect your email address, mobile number, full name, and a password. When you deposit or withdraw, we capture the amount, payment method, and transaction timestamp. When you place a bet on Liga 1, Piala AFF, or other markets, we log your bet details and odds at the time of placement.
For Know Your Customer (KYC) verification, we collect a photo of your national ID, passport, or driving licence, plus a selfie showing your face. We use this to confirm your identity matches your registered name and prevent fraud. We store these documents securely and do not share them with third parties except where legally required.
When you access dewanaga4d via our Android app or iOS browser, we collect your device type, operating system version, app version (if applicable), IP address, and browser type. We use this to troubleshoot technical issues and optimize performance on slower mobile networks. We also collect push notification preferences if you enable them.
We do not collect sensitive health or financial data
Beyond payment account details, we do not ask for your bank account numbers, salary information, or medical history. We collect only what is necessary to operate dewanaga4d.
How We Use Your Data
We use the email and mobile number you provide to send you account notifications, withdrawal confirmations, and security alerts (e.g., failed login attempts). During peak periods or after major tournaments like Idul Fitri or Piala Indonesia, we may send limited notifications about platform updates or maintenance windows. You can disable non-essential notifications in your Account Settings on dewanaga4d.
We use your identity documents solely for KYC verification — to confirm you are who you claim to be and prevent account takeover or money laundering. This verification is a legal requirement in jurisdictions where we operate. We do not use these documents for marketing or third-party verification.
We use your bet history and deposit history to identify suspicious patterns (e.g., unusually large bets following account changes). This helps us protect your account and our platform from fraud. We also use transaction data to comply with record-keeping laws and to settle disputes when you contact our support team.
Third-Party Data Processors
We work with trusted third parties to operate dewanaga4d. Our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) process your deposits and withdrawals — they receive your payment account details and transaction amounts as part of their normal service. We do not control how they use this data; refer to their privacy policies for details.
We also use cloud infrastructure providers to host our servers. These providers may store your encrypted account data in data centres outside Indonesia, including in Singapore, Australia, or other regions. Your data remains encrypted and inaccessible to these providers without our decryption keys.
Our customer support system is hosted by a third-party ticketing platform. When you contact us via email or live chat, your message is stored on their servers for documentation and dispute resolution. This data is retained for one year after your last contact, then securely deleted.
How Long We Keep Your Data
We retain your account data (email, name, mobile number) for as long as your dewanaga4d account is active. If you close your account, we retain a record of your identity verification documents and transaction history for seven years to comply with financial record-keeping laws. After seven years, this data is securely deleted or anonymized.
Bet histories and withdrawal records are kept for five years. Support ticket conversations are retained for one year. Device and IP address logs are purged after 90 days unless they are relevant to an ongoing investigation or dispute.
Your Rights and Data Access
You have the right to access all personal data we hold about you on dewanaga4d. To request a copy, contact our support team with your account email. We provide a data export within 30 days, listing your registration details, KYC documents, deposits, withdrawals, and bet history. You also have the right to correct inaccurate information — if your registered name is misspelled or your mobile number has changed, update it in your Account Settings or contact support.
You have the right to request deletion of your account and associated data, subject to legal requirements. If you request account closure, we delete your personal data after the seven-year legal retention period expires. You cannot recover a closed account; all bets and balances are forfeited.
Cookies and Tracking Technologies
Our dewanaga4d platform uses cookies to recognize you when you log in, maintain your session, and remember your preferences (e.g., dark mode or language setting). These are essential for the platform to function. We do not use tracking cookies to follow you across other websites.
Our Android app does not use cookies; iOS browser access uses session-only cookies that expire when you close your browser. You can disable cookies in your phone's browser settings, though this may impair your ability to log in and place bets.
Contact Us About Privacy
If you have questions about our privacy practices, how we use your data, or if you believe we have violated your privacy rights, contact our support team. We respond to privacy inquiries within 15 business days. You may also file a complaint with your local data protection authority if you believe we have mishandled your information.
Our support team is available via email and live chat during standard business hours in English and local languages. We serve users across Jakarta, Surabaya, Bandung, Medan, and other supported jurisdictions.
This privacy notice was last updated in 2026. We may update it periodically to reflect changes in our practices or applicable law. Material changes are announced via email to your registered account address at least 30 days before they take effect.